Market Intelligence

The DEX Tools Landscape

A practitioner's guide to Digital Employee Experience Management platforms: who the vendors are, how they differ, and what capabilities actually matter when selecting a tool for your enterprise.

Last reviewed November 2026

Market Context

DEX Management Is Now a Mainstream Category

Gartner calls this market Digital Employee Experience (DEX) Management Tools, and Forrester calls it Digital Employee Experience Management (DEXM). Gartner's 2026 Magic Quadrant, the third edition, evaluated 15 vendors competing across overlapping but distinct use cases.

15
Vendors in the 2026 Gartner MQ

The field now spans pure-play DEX tools, UEM platforms, security vendors, device manufacturers, and ITSM providers, with seven vendors named Leaders in 2026.

3
Distinct Vendor Categories

Pure-play DEX tools (built for experience), platform extensions (UEM or ITSM vendors adding DEX modules), and security crossovers (endpoint security teams adding experience data) each represent a different buying thesis.

1
Right Answer Per Organization

Tool selection depends on your current tech stack, IT operating model, VDI footprint, and whether sentiment collection is a priority. There is no universal best choice, only the right fit.

Dexterity Digital's primary implementation platform is Nexthink. We have deep expertise in Nexthink Infinity, from initial deployment and data collection strategy through DEXOps operating model design and self-healing automation. Our guidance on this page is vendor-neutral for selection purposes, but our delivery capability is Nexthink-first.

Gartner Magic Quadrant Leaders & Analyst Coverage

Leaders in DEX Management Tools

Seven vendors were named Leaders in the 2026 Gartner Magic Quadrant for DEX Management Tools, recognized for both completeness of vision and ability to execute at enterprise scale: Nexthink, ControlUp, TeamViewer, HP, Omnissa, Lakeside Software, and Riverbed. Omnissa joined the Leaders quadrant in 2025 and retained the position in 2026.

DD Platform
Gartner Leader

Nexthink

The DEX Platform: Real-Time, End-to-End

Founded in Switzerland and now headquartered in Boston, Nexthink Infinity is the most comprehensive pure-play DEX platform available. It combines real-time endpoint telemetry, AI-powered root cause analysis, employee micro-surveys (Engage), automated remediation and workflows (Remote Actions and Flow), and ITSM enrichment (Amplify) into a single unified platform. Named a Gartner Leader for the third consecutive year in 2026, and ranked #1 across all five use cases in Gartner's 2026 Critical Capabilities for DEX. Major 2025–2026 additions include Nexthink Spark, an AI personal IT agent that Nexthink reports resolves 77% of employee IT issues at first contact without escalation, and AI Activation Hub (powered by AI Drive), which gives visibility into generative AI tool usage and benchmarks it against industry peers.

nexthink.com
Gartner Leader

ControlUp

Real-Time Visibility & Self-Healing IT

ControlUp ONE is purpose-built for real-time experience monitoring and self-healing automation. It is especially strong in VDI, Cloud PC, and hybrid virtual workspace environments, and named a Gartner Leader for the third consecutive year in 2026. ControlUp ties its 2026 recognition to autonomous endpoint management, using agentic AI for real-time visibility, automation, and self-healing across digital workspaces. In February 2025, ControlUp launched ControlUp for Apps, extending the platform to real-time visibility and proactive management for SaaS and web applications beyond endpoints. Other additions include ChromeOS device support, Windows Server 2025 compatibility, native Azure Virtual Desktop API integration, and a dedicated MSP platform with multi-tenant management for service providers.

controlup.com
Gartner Leader

TeamViewer DEX

Automation-First DEX (Evolved from 1E)

TeamViewer's DEX platform emerged from its acquisition of 1E, one of the original endpoint automation vendors. The resulting platform combines 1E's deep automated remediation heritage with TeamViewer's remote support capabilities and DEX monitoring. Named a Gartner Leader for the third consecutive year in 2026, it runs as SaaS on Microsoft Azure at very large scale: deployments exceed 1,000,000 endpoints, and the largest customer runs more than 600,000 active DEX agents. Its AI-powered SCALE Code Builder generates remediations from natural-language requests. Strong native integrations with ServiceNow and Jira make it a natural fit for ITSM-centric organizations. In 2025, TeamViewer expanded its ITSM integrations to include Salesforce and Agentforce, announced at Dreamforce 2025, enabling AI-assisted IT service workflows directly within Salesforce environments.

teamviewer.com
Gartner Leader

HP Inc.

Device-Native DEX Intelligence

HP's DEX offering leverages direct firmware-level telemetry from HP-manufactured devices, providing depth of hardware insights unavailable to software-only platforms. HP Workforce Experience Platform (WXP) integrates device health data with experience analytics, was named a Leader in the 2026 Gartner Magic Quadrant, and received 12 major platform updates in 2025. New capabilities include Workflow Builder for low-code IT automation, firmware-level recovery for unbootable systems, unified printer management alongside endpoints, Out-of-Band Remote Connect for managing devices that won't boot into the OS, AI-paired remediation paths that suggest fixes based on observed failure patterns, and Microsoft Teams Pulse Notifications for proactive employee experience alerts. HP also expanded its hardware monitoring beyond PCs to include printers and peripherals in a unified console.

hp.com
Gartner Leader

Omnissa

UEM + DEX, Now a Standalone Leader

Formerly VMware End-User Computing, Omnissa became an independent company in 2024 and has since earned the Gartner Leader designation in both 2025 and 2026. Workspace ONE Experience Management, a SaaS platform hosted on AWS, combines deep endpoint visibility with AI-driven insights, automated remediation playbooks, and Quickflows for guided step-by-step resolution. Its Omni AI Assistant adds natural-language script and sensor generation, anomaly detection, and guided root cause analysis, and Freestyle Orchestrator builds custom self-healing remediations. Omnissa ranked among the top three vendors across all DEX use cases in Gartner's 2026 Critical Capabilities report. The platform can now be deployed standalone on unmanaged devices, not just within the Workspace ONE UEM stack.

omnissa.com
Gartner Leader

Lakeside Software

Deep Endpoint Data, Now with Agentic AI

Lakeside SysTrack is one of the original DEX platforms and was named a Leader in the 2026 Gartner Magic Quadrant and in the Forrester Wave for DEX Management, Q4 2026. It collects more than 10,000 data points from every endpoint every 15 seconds and ships with 1,400+ sensors and 250+ automations. That depth makes it especially valued for VDI sizing, hardware refresh planning, and migration readiness. SysTrack AI, launched in November 2025, adds an agentic service desk with a reasoning engine that diagnoses issues and recommends remediation through a conversational interface, with API, MCP, and A2A integration patterns.

lakesidesoftware.com
Gartner Leader

Riverbed Aternity

Device, Application & Network in One Agent

Aternity is Riverbed's DEX product on the Riverbed Platform. It was named a Leader in the 2026 Gartner Magic Quadrant for the third consecutive year, in the Forrester Wave for DEX Management, Q4 2026, and in the IDC MarketScape for Worldwide DEX 2026. Long known for transaction-level application monitoring from SAP and Citrix to custom internal tools, it now brings device, application, and network visibility through a single agent. Recent additions include agentic AI for governed investigations and actions, Aternity Replay for privacy-first session insights, and OpenTelemetry-based data export.

riverbed.com

2026 Analyst Coverage

Three analyst firms published DEX evaluations in 2026. Leader lists below come from vendor announcements; consult the reports themselves for full placements.

Gartner · June 8, 2026

Magic Quadrant for DEX Management Tools

Third edition, 15 vendors evaluated. Leaders: Nexthink, ControlUp, TeamViewer, HP, Omnissa, Lakeside Software, and Riverbed.

Forrester · October 26, 2026

The Forrester Wave: DEX Management Solutions, Q4 2026

10 vendors evaluated on 38 criteria. Announced Leaders include Nexthink (highest Current Offering and Strategy scores), Lakeside Software, and Riverbed.

IDC · June 2026

IDC MarketScape: Worldwide DEX 2026

Evaluated telemetry, automation, business outcomes, and ecosystem integration. Announced Leaders include Tanium and Riverbed.

Vendor Directory

Full DEX Platform Directory

The remaining vendors evaluated in the 2026 Gartner Magic Quadrant for DEX Management Tools, plus one VDI specialist. Placements marked "reported" come from vendor or distributor announcements rather than the Gartner report itself. Click any vendor to visit its product page.

Gartner Visionary

Ivanti Neurons for DEX

Experience Intelligence Across the Ivanti Ecosystem

Ivanti Neurons for Digital Experience is part of the broader Ivanti Neurons platform, which also covers ITSM, UEM, discovery, and security. It was positioned as a Visionary in the 2026 Gartner Magic Quadrant for an approach that embeds DEX into ITSM alongside autonomous endpoint management. Organizations already running Ivanti ITSM can add DEX monitoring without a separate vendor relationship. It runs as SaaS on Microsoft Azure with in-region deployment options, and offers a native self-healing bot framework with low-code workflow orchestration.

ITSM integration UEM consolidation Self-healing bots Sovereign deployment
ivanti.com
Security + DEX

Tanium

Autonomous IT from a Security Foundation

Tanium delivers DEX through its Autonomous IT Platform, built on real-time endpoint visibility at massive scale that it originally developed for security and compliance. Tanium Atlas, launched in May 2026, is an agentic layer whose multi-step workflows pause for explicit approval before any consequential action. Tanium was named a Leader in the IDC MarketScape for Worldwide DEX 2026 and was reported as a Visionary in the 2026 Gartner Magic Quadrant. For CISOs who control the endpoint agent strategy, a shared agent and data model for security and IT operations removes the case for a separate DEX agent.

Real-time telemetry Single-agent model Approval-gated automation Large-scale deployments
tanium.com
ITSM + DEX

ServiceNow Digital End-User Experience (DEX)

Native DEX Inside the ServiceNow Platform

ServiceNow DEX is a standalone application from the ServiceNow Store that uses the Agent Client Collector on Windows and macOS devices, plus an optional Chrome or Edge extension for web and SaaS applications. It provides Application and Device Health scoring, DEX Insights, a Desktop Assistant, and proactive engagement through Virtual Agent. ServiceNow was positioned as a Visionary in the 2026 Gartner Magic Quadrant. Its acquisition of Moveworks, completed December 15, 2025, adds a conversational AI front door for employee requests. For organizations already standardized on ServiceNow, it is the baseline any dedicated DEX tool will be compared against. Raw metrics are retained for 7 days, so long-range trend analysis is thinner than in telemetry-first platforms.

Native ITSM Virtual Agent Moveworks AI Already licensed platform
servicenow.com
Enterprise Platform

HCLSoftware: BigFix

Endpoint Management with Experience Insights

HCL BigFix has a long heritage in large-scale endpoint management, particularly in regulated industries such as financial services, healthcare, and government. It was reported as a Niche Player in the 2026 Gartner Magic Quadrant. Its Workspace DEX capabilities extend BigFix's endpoint control into experience measurement, appealing to enterprises that need that depth of management and want to avoid adding a separate agent. Strong in environments with 100,000+ endpoints and complex compliance requirements.

Large-scale endpoints Regulated industries Compliance Patch management
hcl-software.com
IT Management + DEX

ManageEngine DEX Manager Plus

Accessible DEX for Mid-Market IT

DEX Manager Plus is ManageEngine's standalone, cloud-based DEX product, and 2026 was its first appearance in the Gartner Magic Quadrant. It monitors endpoints with real-time telemetry, scores experience, and supports root cause analysis with no-code remediation workflows, remote troubleshooting, and user sentiment collection. It is also available as an add-on to ManageEngine Endpoint Central. A common starting point for mid-market organizations, or for teams already running ManageEngine for endpoint management and ITSM.

Lower entry cost Endpoint Central add-on No-code remediation Sentiment surveys
manageengine.com
Pure-Play DEX

Nanoheal

AI-Driven Self-Healing for Endpoints

Nanoheal is an AI-native platform built around predictive and autonomous self-healing, reported as a Niche Player in the 2026 Gartner Magic Quadrant. It monitors endpoint health signals, predicts issues before they affect users, and triggers automated remediation without human intervention. It has gained traction in managed service provider (MSP) environments and midmarket enterprises where staff-to-device ratios make autonomous remediation a necessity.

Predictive self-healing MSP-friendly AI-native Autonomous remediation
nanoheal.com
Pure-Play DEX

Workelevate (Progressive Techserve)

Employee-Facing Self-Service & Experience Scoring

Workelevate is the DEX platform of Progressive Techserve (formerly Progressive Infotech), which reported a Niche Player position in the 2026 Gartner Magic Quadrant, its third consecutive year of inclusion. It focuses on the employee-facing side of DEX: a self-service portal, contextual nudges, and experience scoring that makes DEX data visible to employees rather than only to IT. Agentic AI capabilities added in 2025 handle multi-step resolution of common IT requests. It can be bought as a platform or wrapped in Progressive Techserve's managed services, and its lightweight deployment suits mid-sized organizations.

Self-service portal Employee-facing UX Managed DEX option Lightweight deployment
workelevate.com
Pure-Play DEX

Flexxible

Hybrid Workspace Visibility & Remediation

A European vendor included in the Gartner Magic Quadrant for three consecutive years, Flexxible focuses on hybrid workspace environments that span physical, virtual, and cloud-hosted desktops. Its platform provides cross-workspace visibility with automated remediation, with particular strength in multi-cloud or hybrid VDI architectures. It is most often evaluated by EMEA-headquartered enterprises with complex workspace topologies.

Hybrid workspace Multi-cloud VDI EMEA presence Automated remediation
flexxible.com
VDI Specialist

Liquidware

User Environment Management & Workspace Analytics

Liquidware Stratusphere UX provides DEX analytics alongside Liquidware's core user environment management capabilities. It is best known for VDI and DaaS migrations, providing the baseline measurements needed to right-size virtual desktops and validate experience before, during, and after a migration. Liquidware was not among the vendors evaluated in the 2026 Gartner Magic Quadrant, but organizations running Citrix, Omnissa Horizon, or Windows 365 migrations still evaluate it for migration-specific tooling.

VDI migrations DaaS sizing User profile management Citrix & Horizon
liquidware.com

Already in Your Stack

DEX Capabilities You May Already License

Before buying a dedicated DEX platform, check what your existing Microsoft, Citrix, or ServiceNow agreements already include. These tools are the baseline a DEX business case gets measured against, and the question "do we need a separate tool?" usually comes up early.

Microsoft Intune

Intune Advanced Analytics

An add-on layer on top of Intune Endpoint analytics, licensed through the Intune Suite or as a standalone add-on. It adds anomaly detection after configuration changes, custom device scopes, battery health reporting, and CPU and RAM performance by device model to guide purchasing. Strong for Windows estates managed in Intune; thinner on sentiment, VDI, and cross-platform coverage than dedicated DEX tools.

learn.microsoft.com
Citrix

Citrix uberAgent

Acquired by Citrix in 2024. uberAgent UXM covers digital employee experience on Windows and macOS, physical or virtual, and pairs with uberAgent ESA security analytics on the same agent. Reviewers report it is included with Citrix DaaS licensing, which makes it the natural first look for Citrix-centric environments. Verify current entitlements with Citrix.

citrix.com
ServiceNow

ServiceNow DEX

If ServiceNow is your ITSM platform, its Digital End-User Experience application is the in-platform option, now joined by Moveworks for conversational employee support. See the full profile in the directory above and the comparison table below.

servicenow.com

Adjacent Tools

Network & Application Experience Monitoring

These tools focus on network path, cloud application, and end-to-end digital experience monitoring. They complement DEX platforms rather than replace them, and frequently appear in enterprise tool stacks alongside a primary DEX platform.

Network DEX

Catchpoint

Internet performance and digital experience monitoring from 2,500+ global vantage points. Measures SaaS, web application, and API performance as experienced by employees, not just infrastructure health.

catchpoint.com
Network DEX

Zscaler ZDX

Zscaler Digital Experience provides end-to-end path analysis for users accessing SaaS and cloud apps through Zscaler's security cloud. Strong for organizations where all traffic flows through Zscaler and network path visibility is the primary gap.

zscaler.com
Network DEX

Cisco ThousandEyes

End-to-end internet and network path intelligence with synthetic monitoring. Cisco ThousandEyes is particularly valuable for diagnosing why remote workers experience poor performance with cloud applications across internet paths outside IT's control.

thousandeyes.com

Adjacent Tools

Employee Sentiment & IT Experience Management

Most DEX platforms include a survey capability, but sentiment is where programs most often fall short (see Why DEX Programs Stall). Dedicated IT experience management (ITXM) tools collect benchmarked employee feedback across tickets, devices, applications, and services. They complement a DEX platform's telemetry rather than replace it.

ITXM / Sentiment

HappySignals

A Finnish experience management platform for IT and other internal services. Every survey asks the same short sequence: a 0 to 10 happiness score, the work time the issue cost the employee, and the reasons behind the score, with an optional comment. Surveys run after resolved tickets in ServiceNow, BMC Helix, or Ivanti, and proactively on a rolling schedule for laptops, mobile devices, enterprise applications, AI tools, remote work, and the office, so employees who never contact support are heard. By default a person is not asked more than once in seven days.

Results are anonymous and reported by group, joined with ticket, directory, and optional persona data, and compared against a global benchmark built from all customers (nearly 2 million responses in the 2026 edition). Built-in targets, initiatives, and XLA tracking make it a common choice where the service desk is outsourced. A formal partnership with Nexthink delivers HappySignals surveys through Nexthink Engage and joins device scores to the feedback. Lost time is self-reported, and pricing is not published.

Lost-time metric Global benchmark XLAs ServiceNow write-back Nexthink partnership
happysignals.com
Alternatives

Other Ways to Collect IT Sentiment

HappySignals is one of very few dedicated IT experience vendors at enterprise scale. Most organizations weigh it against options they already own or can configure:

  • Enterprise experience management suites. Qualtrics EmployeeXM for IT, integrated with ServiceNow through a partnership announced in 2021. Broader and more flexible, and often already licensed for HR or customer research, but the lost-time measure and an IT-specific cross-company benchmark are not provided out of the box.
  • DEX platform surveys. Nexthink Engage delivers in-context surveys tied to device telemetry and feeds the DEX score. Other DEX platforms in the directory above offer sentiment collection of varying depth.
  • ITSM surveys and XLA features. ServiceNow surveys, the Freshservice XLA framework, and the EasyVista XLA module. Low cost or already included, but largely limited to ticket feedback, without proactive surveys about devices and applications or an external benchmark.
  • Ticket satisfaction tools. Simplesat, Nicereply, Customer Thermometer, and ciopulse. Good for per-ticket ratings; not built for XLAs or lost-time measurement.
  • HR engagement platforms. Tools such as Microsoft Viva Glint can carry a few technology questions in an engagement survey, but not with the frequency or IT context a DEX program needs.

Feature Comparison

Platform Capability Comparison

Eleven platforms compared across the capabilities that matter most in enterprise selection decisions: the seven 2026 Gartner Leaders, Ivanti and Tanium, and two tools many enterprises already license (marked "In your stack"). Nexthink is highlighted as Dexterity Digital's primary implementation platform. Scroll sideways on smaller screens.

Show

Capability Nexthink ControlUp Lakeside
SysTrack		 TeamViewer
DEX		 HP
WXP		 Omnissa
WS1		 Riverbed
Aternity		 Ivanti
Neurons		 Tanium ServiceNow
DEXIn your stack		 Intune Adv.
AnalyticsIn your stack
Core Monitoring & Analytics
Real-time endpoint telemetry ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ◑ ◑
Historical data & trend analysis ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ◑ ◑
Application performance monitoring ✓ ✓ ✓ ✓ ◑ ✓ ✓ ✓ ◑ ✓ ◑
Network path visibility ◑ ◑ ◑ ◑ ○ ◑ ✓ ◑ ◑ ◑ ○
DEX score & benchmarking ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ◑ ✓ ✓
Intelligence & Automation
AI-powered root cause analysis ✓ ✓ ✓ ✓ ◑ ◑ ✓ ✓ ✓ ◑ ◑
Automated remediation ✓ ✓ ◑ ✓ ✓ ✓ ◑ ✓ ✓ ◑ ✓
Self-healing / proactive IT ✓ ✓ ◑ ✓ ◑ ◑ ◑ ✓ ✓ ◑ ◑
Agentic AI / autonomous resolution ✓ ◑ ◑ ◑ ◑ ◑ ◑ ◑ ◑ ◑ ○
AI Governance
AI tool usage & shadow AI visibility ✓ ◑ ◑ ○ ○ ○ ◑ ○ ◑ ○ ○
Employee Experience Features
Employee sentiment surveys ✓ ◑ ✓ ✓ ◑ ◑ ◑ ◑ ○ ◑ ○
Employee self-service / chatbot ✓ ◑ ◑ ✓ ◑ ◑ ◑ ✓ ○ ✓ ○
Platform & Integration
VDI / virtual desktop support ✓ ✓ ✓ ◑ ○ ✓ ◑ ◑ ◑ ○ ◑
ITSM integration (ServiceNow) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ◑
Security posture visibility ◑ ◑ ✓ ◑ ◑ ✓ ○ ✓ ✓ ◑ ✓
Shared agent with endpoint management or security ○ ○ ○ ◑ ◑ ✓ ○ ✓ ✓ ○ ✓
Multi-OS (Windows / macOS / Linux) ✓ ✓ ✓ ✓ ◑ ✓ ✓ ✓ ✓ ◑ ◑
2026 Analyst Recognition
Analyst placements (as announced) Gartner Leader
Forrester Leader		 Gartner Leader Gartner Leader
Forrester Leader		 Gartner Leader Gartner Leader Gartner Leader Gartner Leader
Forrester Leader
IDC Leader		 Gartner Visionary Gartner Visionary
IDC Leader		 Gartner Visionary Not evaluated
Relative Cost (Enterprise Pricing: Always Negotiated)
Pricing model Per device
(SaaS)		 Per device /
session (VDI)		 Per device
(SaaS or on-prem)		 Per device
(bundling available)		 Per device
subscription		 Platform module
add-on		 Per device /
app instance		 Platform module
add-on		 Per device
(enterprise license)		 ServiceNow
Store app		 Intune Suite
or add-on
Relative cost tier (within enterprise DEX) $$$$ $$$$ $$$$ $$$$ Quote-based $$$$
existing WS1 ↓
 $$$$ $$$$
existing Ivanti ↓
 $$$$ $$$$
existing ServiceNow ↓
 $$$$
existing Intune ↓
✓ Core capability: well-documented feature of the platform
◑ Partial or add-on: available but not a primary strength
○ Not a primary feature
Data accuracy notice: Capability ratings are based on publicly available vendor documentation, Gartner Peer Insights reviews, and vendor-published product pages as of November 2026. DEX platform capabilities evolve rapidly, and vendors regularly add new features through product updates. Ratings reflect general platform positioning rather than every possible configuration or add-on module. Verify current capabilities directly with each vendor before making a procurement decision. Gartner Magic Quadrant positioning cited in this page reflects research available at time of writing and may have changed. Gartner does not endorse any vendor, product, or service depicted in its research publications.

Pricing Overview

Relative Cost Across the Market

Enterprise DEX pricing is never published and always negotiated. These tiers reflect general market positioning based on publicly available information. They are not quotes. Verify all pricing directly with each vendor.

Important: Enterprise software pricing changes frequently and is heavily influenced by negotiation, seat volume, contract length, existing vendor relationships, and bundling. The tiers below reflect general market positioning as understood from industry conversations and public analyst research as of November 2026. Do not treat these as current pricing. Contact each vendor directly for a quote before making any budget or procurement decision.
DD Platform

Nexthink

Pure-Play DEX Leader

$$$$ Premium Enterprise

Per-device SaaS subscription. Typically structured around annual contracts with seat minimums. Expansion modules (such as Flow, Amplify, and Application Experience) may be licensed separately or bundled.

Among the highest in the pure-play DEX category. TCO is typically justified through quantified productivity gains and IT cost reduction.

Gartner Leader

ControlUp

VDI & Physical DEX

$$$$ Premium

Per concurrent session (VDI) or per physical device. Flexible for VDI-dominated environments where concurrent sessions are fewer than total devices.

Generally competitive with Nexthink; VDI pricing model can reduce effective cost for organizations with high device:user ratios.

Gartner Leader

Lakeside SysTrack

Deep Analytics Platform

$$$$ Premium

Per-device subscription, available as SaaS or on-premises. Project-based licensing available for migration assessments.

Some organizations license SysTrack specifically for a VDI migration project, then transition to an ongoing DEX platform. That is a valid approach for budget-constrained teams.

Gartner Leader

TeamViewer DEX

Automation-First DEX

$$$$ Mid-Premium

Per-device licensing, with bundling options for organizations also using TeamViewer Remote Management or support tools.

Existing TeamViewer customers may negotiate favorable bundle pricing. 1E's automation heritage is available at enterprise scale.

Gartner Leader

Omnissa WS1

UEM Platform + Experience Management

$$$$ Variable

Experience Management is an add-on module to Workspace ONE UEM licensing. Existing customers pay an incremental fee. Omnissa also introduced standalone deployment for unmanaged devices in 2025, which carries separate licensing.

Best cost position for existing Workspace ONE UEM customers. New customers face full platform pricing, which is substantial. Standalone deployment for unmanaged devices is priced separately.

Gartner Visionary

Ivanti Neurons

Platform Module Add-On

$$$$ Variable

Modular add-on to Ivanti's core platform. Organizations running Ivanti ITSM or UEM can add Neurons for DEX at incremental cost.

Strong consolidation story for existing Ivanti shops. Independent purchase carries higher cost than the module bundle approach.

Security + DEX

Tanium

Enterprise Security Platform

$$$$ Premium Enterprise

Per-device enterprise platform license. Tanium is known for large minimum commitments and enterprise-tier pricing across all its modules.

Typically among the most expensive options. The value case requires a strong security + DEX consolidation story to justify the investment vs. a pure-play DEX tool.

Gartner Leader

Riverbed Aternity

Application Experience Focus

$$$$ Premium

Per device or per application instance. Application-instance pricing can be favorable for organizations monitoring a defined set of business-critical apps.

Historically positioned as a complement to a broader DEX platform. Riverbed now sells it as a full DEX platform, so evaluate it both ways and price accordingly.

Pure-Play DEX

Liquidware

VDI Analytics & UEM

$$$$ Midrange

Per concurrent user or per device. Project-based licensing common for migration assessments. Generally more accessible than top-tier platforms.

Often evaluated and purchased specifically for a Citrix or VMware migration project. Ongoing DEX operational use adds cost but remains competitive.

Pure-Play DEX

Flexxible

Hybrid Workspace Platform

$$$$ Midrange

Per device or per workspace. European pricing dynamics may differ from US market rates; EMEA organizations should request region-specific pricing.

A growing challenger with competitive pricing relative to Leaders quadrant vendors. Worth evaluating for EMEA-headquartered organizations.

Pure-Play DEX

Nanoheal

AI Self-Healing, MSP-Friendly

$$$$ Budget–Midrange

Per-device, consumption-friendly model designed for MSP deployment. Lower minimums make it accessible to mid-market organizations.

One of the more accessible entry points in the category. Lighter capabilities mean lower cost and simpler deployment than enterprise-tier platforms.

Pure-Play DEX

Workelevate

Progressive Techserve · Self-Service Platform

$$$$ Budget–Midrange

Per user. Lighter-weight platform reflects lower price point relative to full telemetry platforms. Accessible for SMB to mid-enterprise buyers.

Suitable for organizations that want DEX scoring and employee self-service without the operational complexity of a full enterprise telemetry deployment.

Gartner Leader

HP WXP

Device-Native DEX

$$$$ Quote-based

Per-device subscription. Pricing depends on fleet size and whether devices are HP hardware.

Deepest firmware-level value on HP fleets. Mixed-vendor estates should confirm what telemetry is available on non-HP devices before pricing.

ITSM + DEX

ServiceNow DEX

In-Platform DEX

$$$$ Variable

ServiceNow Store application licensed on top of your ServiceNow subscription. Virtual Agent and Now Assist use cases may need additional entitlements.

Best cost position for existing ServiceNow customers. Compare its 7-day raw metric retention and Windows/macOS coverage against your requirements.

Microsoft Intune

Intune Advanced Analytics

Built Into Intune

$$$$ Incremental

Intune Suite or Advanced Analytics add-on, on top of the license required for Intune Endpoint analytics.

Lowest incremental cost for Microsoft-standardized Windows estates. The usual baseline in a DEX business case.

IT Management + DEX

ManageEngine DEX Manager Plus

Mid-Market DEX

$$$$ Budget–Midrange

Per endpoint, per year. Available standalone in the cloud or as an add-on to Endpoint Central; a free edition and trial are offered.

One of the most accessible entry points among 2026 Gartner MQ vendors. Confirm current pricing directly with ManageEngine.

Cost tier legend: $ Budget–Midrange  ·  $$ Midrange  ·  $$$ Premium  ·  $$$$ Premium Enterprise. All tiers are relative within the enterprise DEX market. Even budget-tier tools carry enterprise pricing and require direct vendor quotes. Pricing changes frequently; verify before acting.

Selection Guidance

How to Choose a DEX Platform

The right DEX tool depends on your existing environment, your IT operating model, and what problems you are trying to solve first. These are the questions that drive real selection decisions.

If your primary use case is proactive experience improvement with sentiment data: Nexthink is the category-defining platform. Its combination of telemetry, micro-surveys, and automated actions is unmatched for organizations building a formal DEX operating model.

If your environment is heavily VDI or Cloud PC: ControlUp is frequently the best choice for real-time visibility and self-healing in virtual workspace environments. Lakeside SysTrack is the right call if VDI sizing and migration planning are the priority. Nexthink entered this space with VDI Experience (launched 2025.2), which brings the same session-level telemetry, AI-driven insights, and automated remediation from its Workplace Experience platform into Citrix, Microsoft AVD, and VMware Horizon environments. Worth evaluating if you want a single platform covering both physical and virtual endpoints.

If you already run Workspace ONE or Ivanti for UEM: evaluate those vendors' DEX modules first. Adding a DEX layer to your existing management platform eliminates agent sprawl and leverages investments already made.

If ServiceNow is your ITSM platform: start with ServiceNow DEX as the baseline. It keeps experience data, tickets, and Virtual Agent in one platform. Then test whether you need deeper telemetry, longer data retention, sentiment, or VDI coverage than it provides. Those gaps are where a dedicated platform such as Nexthink earns its cost, and most dedicated tools integrate back into ServiceNow.

If you are Microsoft 365 and Intune first: know what Intune Endpoint analytics and Advanced Analytics already show you before building a business case. They cover Windows device health well. A dedicated DEX platform adds real-time telemetry across operating systems, employee sentiment, automated remediation at scale, and visibility into how Copilot and other AI tools actually perform at the endpoint.

If your endpoint security team controls the agent strategy: Tanium is the path of least resistance for organizations where the CISO won't approve another agent. Unified security and experience data in one platform is a compelling consolidation story.

If application performance, especially SAP or Citrix, is the core problem: Riverbed Aternity's transaction-level monitoring delivers insight that general endpoint telemetry tools often miss. It can run as your primary DEX platform or alongside another one.

If your organization wants to measure and govern DEX formally: any serious platform selection should be paired with a DEX operating model. Tooling without process produces dashboards, not outcomes. Dexterity Digital specializes in exactly this.

Ready to Select or Optimize Your DEX Platform?

Dexterity Digital brings deep implementation expertise in Nexthink and vendor-neutral advisory for the broader DEX market. Whether you are evaluating tools for the first time, migrating from a legacy platform, or already running Nexthink and want to accelerate your ROI: we can help.

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