DEX Tools Landscape | Dexterity Digital

Gartner Magic Quadrant: Leaders

Leaders in DEX Management Tools

These five vendors occupy the Leaders quadrant in the 2026 Gartner Magic Quadrant for DEX Management Tools: recognized for both completeness of vision and ability to execute at enterprise scale. Omnissa joined the Leaders quadrant in 2025 and retained the position in 2026.

DD Platform

Gartner Leader

Nexthink

The DEX Platform: Real-Time, End-to-End

Founded in Switzerland and now headquartered in Boston, Nexthink Infinity is the most comprehensive pure-play DEX platform available. It combines real-time endpoint telemetry, AI-powered root cause analysis, employee micro-surveys (Engage), automated workflow remediation (Act), and self-service automation (Amplify) into a single unified platform. Named a Gartner Leader for the third consecutive year in 2026, and ranked #1 across all five use cases in Gartner's 2026 Critical Capabilities for DEX. Major 2025–2026 additions include Nexthink Spark, an AI personal IT agent that resolves 77% of employee IT issues at first contact without escalation, and AI Drive, which tracks generative AI tool adoption and benchmarks usage against industry peers.

nexthink.com

Gartner Leader

ControlUp

Real-Time Visibility & Self-Healing IT

ControlUp ONE is purpose-built for real-time experience monitoring and self-healing automation. It is especially strong in VDI, Cloud PC, and hybrid virtual workspace environments, and named a Gartner Leader for the third consecutive year in 2026. In February 2025, ControlUp launched ControlUp for Apps, extending the platform to real-time visibility and proactive management for SaaS and web applications beyond endpoints. Recent additions also include ChromeOS device support, Windows Server 2025 compatibility, native Azure Virtual Desktop API integration, and a dedicated MSP platform with multi-tenant management for service providers.

controlup.com

Gartner Leader

TeamViewer DEX

Automation-First DEX (Evolved from 1E)

TeamViewer's DEX platform emerged from its acquisition of 1E, one of the original endpoint automation vendors. The resulting platform combines 1E's deep automated remediation heritage with TeamViewer's remote support capabilities and DEX monitoring. Strong native integrations with ServiceNow and Jira make it a natural fit for ITSM-centric organizations. In 2025, TeamViewer expanded its ITSM integrations to include Salesforce and Agentforce, announced at Dreamforce 2025, enabling AI-assisted IT service workflows directly within Salesforce environments.

teamviewer.com

Gartner Leader

HP Inc.

Device-Native DEX Intelligence

HP's DEX offering leverages direct firmware-level telemetry from HP-manufactured devices, providing depth of hardware insights unavailable to software-only platforms. HP Workforce Experience Platform integrates device health data with experience analytics, and received 12 major platform updates in 2025. New capabilities include Workflow Builder for low-code IT automation, firmware-level recovery for unbootable systems, unified printer management alongside endpoints, Out-of-Band Remote Connect for managing devices that won't boot into the OS, AI-paired remediation paths that suggest fixes based on observed failure patterns, and Microsoft Teams Pulse Notifications for proactive employee experience alerts. HP also expanded its hardware monitoring beyond PCs to include printers and peripherals in a unified console.

hp.com

Gartner Leader

Omnissa

UEM + DEX, Now a Standalone Leader

Formerly VMware End-User Computing, Omnissa became an independent company in 2024 and has since earned the Gartner Leader designation in both 2025 and 2026. Workspace ONE Experience Management combines deep endpoint visibility with AI-driven insights, automated remediation playbooks, and Quickflows for guided step-by-step resolution. Omnissa ranked among the top three vendors across all DEX use cases in Gartner's 2026 Critical Capabilities report. The platform can now be deployed standalone on unmanaged devices, not just within the Workspace ONE UEM stack.

omnissa.com

Vendor Directory

Full DEX Platform Directory

All significant vendors in the Gartner Magic Quadrant for DEX Management Tools, plus close adjacent competitors. Click any vendor to visit their product page.

Pure-Play DEX

Lakeside Software: SysTrack

Deep Endpoint Analytics & VDI Intelligence

One of the original DEX platforms, Lakeside SysTrack excels at capturing extraordinarily rich historical endpoint data. It collects over 10,000 data points per device and is particularly valued for VDI sizing, hardware refresh planning, and migration readiness assessments. SysTrack's depth of historical trending differentiates it in organizations that need longitudinal data for capacity planning rather than real-time alerting.

Historical analytics VDI sizing Migration readiness DEX scoring

lakesidesoftware.com

UEM + ITSM + DEX

Ivanti Neurons for DEX

Experience Intelligence Across the Ivanti Ecosystem

Ivanti Neurons for DEX is part of the broader Ivanti Neurons platform, which also encompasses ITSM, UEM, and security patch management. Organizations already running Ivanti ITSM can add DEX monitoring without a separate vendor relationship. The DEX module provides device health scoring, experience analytics, and AI-powered automation, with tight native integration into the Ivanti service desk for automated ticket creation and resolution tracking.

ITSM integration UEM consolidation AI automation Self-service portal

ivanti.com

Security + DEX

Tanium DEX

Real-Time Endpoint Intelligence from a Security Foundation

Tanium's core platform is built on real-time endpoint visibility at massive scale: a capability it originally developed for security and compliance use cases. Tanium DEX extends this into experience monitoring, allowing security and IT operations teams to share a single agent and data model. For CISOs who control the endpoint agent strategy, Tanium DEX eliminates the political challenge of deploying a separate DEX agent alongside an existing security tool.

Real-time telemetry Security posture Single-agent model Large-scale deployments

tanium.com

Pure-Play DEX

Alluvio Aternity

Application-Centric Experience Management

Formerly Riverbed SteelCenter Aternity, now part of the Alluvio product family, Aternity takes an application-centric approach to DEX: measuring experience at the transaction level for every business-critical application, from SAP and Citrix to custom-built internal tools. Where most DEX platforms measure device and OS health, Aternity focuses on whether applications are actually delivering value to end users, making it a strong choice when application performance is the primary driver.

Application performance Transaction monitoring SAP & Citrix focus Network path visibility

riverbed.com/alluvio-aternity

Pure-Play DEX

Liquidware

User Environment Management & Workspace Analytics

Liquidware Stratusphere UX provides DEX analytics alongside Liquidware's core user environment management capabilities. It is best known for supporting VDI and DaaS migrations: providing the baseline measurements needed to right-size virtual desktops and validate experience before, during, and after a migration project. Organizations running Citrix, VMware Horizon, or Windows 365 migrations frequently evaluate Liquidware for its migration-specific tooling.

VDI migrations DaaS sizing User profile management Citrix & Horizon

liquidware.com

Pure-Play DEX

Flexxible

Hybrid Workspace Visibility & Remediation

A European challenger that has appeared in the Gartner MQ for three consecutive years, Flexxible focuses on hybrid workspace environments that span physical, virtual, and cloud-hosted desktops. Its platform provides cross-workspace visibility with automated remediation, with particular strength in organizations running multi-cloud or hybrid VDI architectures. Growing adoption in EMEA-headquartered enterprises with complex workspace topologies.

Hybrid workspace Multi-cloud VDI EMEA presence Automated remediation

flexxible.com

ITSM + DEX

ServiceNow Now Platform

AI-Powered ITSM & Employee Experience

ServiceNow competes at the intersection of ITSM and employee experience through its Now Platform, which includes the Employee Center portal, AI-powered Now Assist (its generative AI layer), and IT Operations Management. ServiceNow is not a telemetry-first DEX platform, but it integrates with most DEX tools as the system of record for tickets and resolutions. With the 2025 launch of Agentic AI capabilities and deeper integration with Salesforce Agentforce, ServiceNow can now orchestrate multi-step IT resolutions autonomously. Organizations measuring experience through help desk deflection and self-service adoption will find its native capabilities increasingly competitive with dedicated DEX tools.

Self-service portal Virtual agent ITSM integration Workflow automation

servicenow.com

Enterprise Platform

HCLSoftware: BigFix

Endpoint Management with Experience Insights

HCL BigFix has a long heritage in large-scale endpoint management, particularly in regulated industries such as financial services, healthcare, and government. Its Workspace DEX capabilities extend BigFix's endpoint control into experience measurement, appealing to enterprises that require the depth of management capability BigFix provides and want to avoid adding a separate agent. Strong in environments with 100,000+ endpoints and complex compliance requirements.

Large-scale endpoints Regulated industries Compliance Patch management

hcl-software.com

Pure-Play DEX

Nanoheal

AI-Driven Self-Healing for Endpoints

Nanoheal is an AI-native platform built around the concept of predictive and autonomous self-healing. It monitors endpoint health signals, predicts issues before they impact users, and triggers automated remediation without human intervention. Nanoheal has gained traction particularly in managed service provider (MSP) environments and midmarket enterprises where IT staff-to-device ratios make autonomous remediation a strategic necessity rather than a nice-to-have.

Predictive self-healing MSP-friendly AI-native Autonomous remediation

nanoheal.com

Pure-Play DEX

Workelevate

Employee-Facing Self-Service & Experience Scoring

Workelevate focuses on the employee-facing side of DEX: providing a self-service portal, contextual nudges, and experience scoring that makes DEX data visible to employees themselves rather than only to IT. In 2025 Workelevate added agentic AI capabilities that enable autonomous, multi-step resolution of common IT requests without human involvement, moving beyond self-service prompts to actual resolution. Its lightweight deployment model makes it accessible to mid-sized organizations that want DEX measurement and employee engagement without the complexity of a full enterprise telemetry platform.

Self-service portal Employee-facing UX DEX scoring Lightweight deployment

workelevate.com

Managed Services + DEX

Progressive Infotech

Managed DEX Services with Proprietary Platform

Progressive Infotech is an India-based managed services provider that has developed its own DEX platform as part of a broader IT support and managed services offering. It competes primarily in markets where organizations want DEX monitoring bundled with managed support: buying experience improvement as an outcome rather than operating a tool themselves. Its Gartner MQ inclusion reflects the growing category of service-wrapped DEX delivery.

Managed DEX APAC & India Bundled services

progressive.in

Adjacent Tools

Network & Application Experience Monitoring

These tools focus on network path, cloud application, and end-to-end digital experience monitoring. They complement DEX platforms rather than replace them, and frequently appear in enterprise tool stacks alongside a primary DEX platform.

Network DEX

Catchpoint

Internet performance and digital experience monitoring from 2,500+ global vantage points. Measures SaaS, web application, and API performance as experienced by employees, not just infrastructure health.

catchpoint.com

Network DEX

Zscaler ZDX

Zscaler Digital Experience provides end-to-end path analysis for users accessing SaaS and cloud apps through Zscaler's security cloud. Strong for organizations where all traffic flows through Zscaler and network path visibility is the primary gap.

zscaler.com

Network DEX

Cisco ThousandEyes

End-to-end internet and network path intelligence with synthetic monitoring. Cisco ThousandEyes is particularly valuable for diagnosing why remote workers experience poor performance with cloud applications across internet paths outside IT's control.

thousandeyes.com

IT Management

ManageEngine

ManageEngine's endpoint and ITSM suite includes analytics and experience monitoring capabilities at a lower price point than enterprise-tier DEX platforms. A common starting point for mid-market organizations before they reach the scale that justifies a dedicated DEX tool.

manageengine.com

Feature Comparison

Platform Capability Comparison

The eight most commonly evaluated DEX platforms compared across the capabilities that matter most in enterprise selection decisions. Nexthink is highlighted as Dexterity Digital's primary implementation platform.

Capability	Nexthink	ControlUp	Lakeside SysTrack	TeamViewer DEX	Omnissa WS1	Ivanti Neurons	Tanium DEX	Alluvio Aternity
Core Monitoring & Analytics
Real-time endpoint telemetry	✓	✓	◑	✓	✓	✓	✓	✓
Historical data & trend analysis	✓	✓	✓	✓	✓	✓	✓	✓
Application performance monitoring	✓	✓	✓	✓	✓	✓	◑	✓
Network path visibility	◑	◑	◑	◑	◑	◑	◑	✓
DEX score & benchmarking	✓	✓	✓	✓	✓	✓	◑	✓
Intelligence & Automation
AI-powered root cause analysis	✓	✓	✓	✓	◑	✓	✓	✓
Automated remediation	✓	✓	◑	✓	✓	✓	✓	◑
Self-healing / proactive IT	✓	✓	◑	✓	◑	✓	✓	—
Agentic AI / autonomous resolution	✓	◑	—	◑	◑	◑	—	—
Employee Experience Features
Employee sentiment surveys	✓	◑	✓	✓	◑	◑	—	◑
Employee self-service / chatbot	✓	◑	◑	✓	◑	✓	—	—
Platform & Integration
VDI / virtual desktop support	✓	✓	✓	◑	✓	◑	◑	◑
ITSM integration (ServiceNow)	✓	✓	✓	✓	✓	✓	✓	✓
Security posture visibility	◑	◑	✓	◑	✓	✓	✓	—
Multi-OS (Windows / macOS / Linux)	✓	✓	✓	✓	✓	✓	✓	✓
Relative Cost (Enterprise Pricing: Always Negotiated)
Pricing model	Per device (SaaS)	Per device / session (VDI)	Per device (SaaS or on-prem)	Per device (bundling available)	Platform module add-on	Platform module add-on	Per device (enterprise license)	Per device / app instance
Relative cost tier (within enterprise DEX)	$$$$	$$$$	$$$$	$$$$	$$$$ existing WS1 ↓	$$$$ existing Ivanti ↓	$$$$	$$$$

✓ Core capability: well-documented feature of the platform

◑ Partial or add-on: available but not a primary strength

— Not a primary feature

Data accuracy notice: Capability ratings are based on publicly available vendor documentation, Gartner Peer Insights reviews, and vendor-published product pages as of mid-2026. DEX platform capabilities evolve rapidly: vendors regularly add new features through product updates. Ratings reflect general platform positioning rather than every possible configuration or add-on module. Verify current capabilities directly with each vendor before making a procurement decision. Gartner Magic Quadrant positioning cited in this page reflects research available at time of writing and may have changed. Gartner does not endorse any vendor, product, or service depicted in its research publications.

Pricing Overview

Relative Cost Across the Market

Enterprise DEX pricing is never published and always negotiated. These tiers reflect general market positioning based on publicly available information: not quotes. Verify all pricing directly with each vendor.

Important: Enterprise software pricing changes frequently and is heavily influenced by negotiation, seat volume, contract length, existing vendor relationships, and bundling. The tiers below reflect general market positioning as understood from industry conversations and public analyst research as of mid-2026. Do not treat these as current pricing: contact each vendor directly for a quote before making any budget or procurement decision.

DD Platform

Nexthink

Pure-Play DEX Leader

$$$$ Premium Enterprise

Per-device SaaS subscription. Typically structured around annual contracts with seat minimums. Modules (Engage, Act, Amplify) may be licensed separately or bundled.

Among the highest in the pure-play DEX category. TCO is typically justified through quantified productivity gains and IT cost reduction.

Gartner Leader

ControlUp

VDI & Physical DEX

$$$$ Premium

Per concurrent session (VDI) or per physical device. Flexible for VDI-dominated environments where concurrent sessions are fewer than total devices.

Generally competitive with Nexthink; VDI pricing model can reduce effective cost for organizations with high device:user ratios.

Pure-Play DEX

Lakeside SysTrack

Deep Analytics Platform

$$$$ Premium

Per-device subscription, available as SaaS or on-premises. Project-based licensing available for migration assessments.

Some organizations license SysTrack specifically for a VDI migration project, then transition to an ongoing DEX platform: a valid approach for budget-constrained teams.

Gartner Leader

TeamViewer DEX

Automation-First DEX

$$$$ Mid-Premium

Per-device licensing, with bundling options for organizations also using TeamViewer Remote Management or support tools.

Existing TeamViewer customers may negotiate favorable bundle pricing. 1E's automation heritage is available at enterprise scale.

Gartner Leader

Omnissa WS1

UEM Platform + Experience Management

$$$$ Variable

Experience Management is an add-on module to Workspace ONE UEM licensing. Existing customers pay an incremental fee. Omnissa also introduced standalone deployment for unmanaged devices in 2025, which carries separate licensing.

Best cost position for existing Workspace ONE UEM customers. New customers face full platform pricing, which is substantial. Standalone deployment for unmanaged devices is priced separately.

UEM + ITSM + DEX

Ivanti Neurons

Platform Module Add-On

$$$$ Variable

Modular add-on to Ivanti's core platform. Organizations running Ivanti ITSM or UEM can add Neurons for DEX at incremental cost.

Strong consolidation story for existing Ivanti shops. Independent purchase carries higher cost than the module bundle approach.

Security + DEX

Tanium DEX

Enterprise Security Platform

$$$$ Premium Enterprise

Per-device enterprise platform license. Tanium is known for large minimum commitments and enterprise-tier pricing across all its modules.

Typically among the most expensive options. The value case requires a strong security + DEX consolidation story to justify the investment vs. a pure-play DEX tool.

Pure-Play DEX

Alluvio Aternity

Application Experience Focus

$$$$ Premium

Per device or per application instance. Application-instance pricing can be favorable for organizations monitoring a defined set of business-critical apps.

Often positioned as a complement to a broader DEX platform rather than a standalone replacement. Total cost should account for both tools.

Pure-Play DEX

Liquidware

VDI Analytics & UEM

$$$$ Midrange

Per concurrent user or per device. Project-based licensing common for migration assessments. Generally more accessible than top-tier platforms.

Often evaluated and purchased specifically for a Citrix or VMware migration project. Ongoing DEX operational use adds cost but remains competitive.

Pure-Play DEX

Flexxible

Hybrid Workspace Platform

$$$$ Midrange

Per device or per workspace. European pricing dynamics may differ from US market rates; EMEA organizations should request region-specific pricing.

A growing challenger with competitive pricing relative to Leaders quadrant vendors. Worth evaluating for EMEA-headquartered organizations.

Pure-Play DEX

Nanoheal

AI Self-Healing, MSP-Friendly

$$$$ Budget–Midrange

Per-device, consumption-friendly model designed for MSP deployment. Lower minimums make it accessible to mid-market organizations.

One of the more accessible entry points in the category. Lighter capabilities mean lower cost and simpler deployment than enterprise-tier platforms.

Pure-Play DEX

Workelevate

Employee Self-Service Platform

$$$$ Budget–Midrange

Per user. Lighter-weight platform reflects lower price point relative to full telemetry platforms. Accessible for SMB to mid-enterprise buyers.

Suitable for organizations that want DEX scoring and employee self-service without the operational complexity of a full enterprise telemetry deployment.

Cost tier legend: $ Budget–Midrange · $$ Midrange · $$$ Premium · $$$$ Premium Enterprise. All tiers are relative within the enterprise DEX market: even budget-tier tools carry enterprise pricing and require direct vendor quotes. Pricing changes frequently; verify before acting.

Selection Guidance

How to Choose a DEX Platform

The right DEX tool depends on your existing environment, your IT operating model, and what problems you are trying to solve first. These are the questions that drive real selection decisions.

If your primary use case is proactive experience improvement with sentiment data: Nexthink is the category-defining platform. Its combination of telemetry, micro-surveys, and automated actions is unmatched for organizations building a formal DEX operating model.

If your environment is heavily VDI or Cloud PC: ControlUp is frequently the best choice for real-time visibility and self-healing in virtual workspace environments. Lakeside SysTrack is the right call if VDI sizing and migration planning are the priority. Nexthink entered this space with VDI Experience (launched 2025.2), which brings the same session-level telemetry, AI-driven insights, and automated remediation from its Workplace Experience platform into Citrix, Microsoft AVD, and VMware Horizon environments. Worth evaluating if you want a single platform covering both physical and virtual endpoints.

If you already run Workspace ONE or Ivanti for UEM: evaluate those vendors' DEX modules first. Adding a DEX layer to your existing management platform eliminates agent sprawl and leverages investments already made.

If your endpoint security team controls the agent strategy: Tanium DEX is the path of least resistance for organizations where the CISO won't approve another agent. Unified security and experience data in one platform is a compelling consolidation story.

If application performance, especially SAP or Citrix, is the core problem: Alluvio Aternity's transaction-level monitoring delivers insight that general endpoint telemetry tools often miss. Complement it with a broader DEX platform rather than using it as a standalone solution.

If your organization wants to measure and govern DEX formally: any serious platform selection should be paired with a DEX operating model. Tooling without process produces dashboards, not outcomes. Dexterity Digital specializes in exactly this.

The DEX Tools Landscape

The DEEM Category Is Now Mainstream

Leaders in DEX Management Tools

Nexthink

ControlUp

TeamViewer DEX

HP Inc.

Omnissa

Full DEX Platform Directory

Lakeside Software: SysTrack

Ivanti Neurons for DEX

Tanium DEX

Alluvio Aternity

Liquidware

Flexxible

ServiceNow Now Platform

HCLSoftware: BigFix

Nanoheal

Workelevate

Progressive Infotech

Network & Application Experience Monitoring

Catchpoint

Zscaler ZDX

Cisco ThousandEyes

ManageEngine

Platform Capability Comparison

Relative Cost Across the Market

Nexthink

ControlUp

Lakeside SysTrack

TeamViewer DEX

Omnissa WS1

Ivanti Neurons

Tanium DEX

Alluvio Aternity

Liquidware

Flexxible

Nanoheal

Workelevate

How to Choose a DEX Platform

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