The use cases that consistently deliver the fastest, most visible ROI from a Nexthink deployment. Each one represents a pattern we've seen work across multiple enterprise environments: with a clear problem definition, the platform components involved, and the outcomes to measure to demonstrate value.
Measure and improve the employee experience with Teams, Outlook, OneDrive, and SharePoint: proactively and at fleet scale
Microsoft 365 is the digital workplace for most enterprises, but measuring whether employees actually have a good experience with it has historically required waiting for tickets or running periodic surveys. Neither approach is fast enough or specific enough to drive improvement. IT teams responsible for M365 adoption and experience often have no leading indicators: only lagging complaints.
Application Experience component of Infinity, plus:
Fix the virtual desktop experience problem that generic monitoring can't see: per-user session performance, not just server metrics
VDI environments are notoriously difficult to monitor from the employee experience perspective. Infrastructure teams can see server CPU utilization and session counts, but can't see whether a specific employee's virtual desktop is sluggish, whether their profile is loading slowly, or whether the experience has degraded since a configuration change. Employees report "VDI is slow" and IT has no way to confirm, quantify, or locate the cause.
VDI Experience component of Infinity, plus:
Move from point-in-time compliance scans to continuous visibility and automated enforcement of endpoint security posture
Traditional security compliance relies on periodic scans, a device is compliant at scan time and nobody knows what happens between scans. In practice, endpoint configurations drift constantly: EDR agents go offline, certificates expire, firewall policies reset, encryption status changes. The compliance report says 97%,but that was 30 days ago, and the live state is unknown.
Workplace Experience platform, plus:
Identify and reclaim unused software licenses before renewal: often the fastest hard-dollar ROI in a Nexthink deployment
Software license costs are one of the largest IT budget line items, and most enterprises significantly over-license. The problem isn't knowing which software they have: it's knowing who's actually using it. A license deployed to 10,000 devices might be actively used on 3,000. Without usage data, IT renews the full count because eliminating licenses creates risk of disrupting active users they can't identify.
Application Experience component, plus:
Ensure every new employee has a productive digital experience from day one: automatically, without manual IT intervention per new hire
The first week of employment is when new employees form their impression of the company's IT environment: and whether that impression is positive or negative often has nothing to do with intentional IT policy. It's determined by whether their device was set up correctly, whether all their applications launched on first try, whether their account had the right permissions, and whether they knew who to call when something didn't work. Most organizations leave this to chance.
Workplace Experience platform, plus:
Run a Windows migration or hardware refresh with continuous experience data: know whether the new environment is actually better, not just deployed
Large-scale OS migrations and hardware refresh programs are expensive, disruptive, and time-consuming: and organizations often have no reliable way to measure whether they improved the employee experience, maintained it, or degraded it in certain cohorts. The program succeeds technically (devices are migrated) but the experience outcome is unknown. Problems that arise post-migration are identified through service desk tickets, not proactive monitoring.
Full Infinity platform:
Where to Start
Every organization's highest-priority use case is different, but the selection criteria are consistent. Start with the use case that has the clearest business problem, a willing executive sponsor, and the best data quality going in. The use case that produces the most impressive technical outcome is rarely the right starting point: start with the one that produces a business outcome the right stakeholder cares about.
Software License Reclamation (Use Case 4) produces quantifiable cost savings that are easy to communicate to finance and procurement. The data is straightforward, the remediation is clear, and the ROI story is immediate. If you need to justify the Nexthink investment in the first 90 days, this is the use case that generates the fastest business case evidence.
Microsoft 365 Experience Monitoring (Use Case 1) produces executive-facing dashboards that connect to investments executives are already thinking about: M365 spend, Copilot deployment, remote work productivity. This is the use case that gets IT invited into conversations about workplace strategy, not just infrastructure reliability.
Security Posture Management (Use Case 3) produces continuous compliance data that CISOs can use for audit, board reporting, and incident response readiness. The business case aligns with compliance and risk reduction rather than experience improvement: which may be a more natural conversation in certain organizations.
OS Migration Tracking (Use Case 6) delivers the most value when the migration program is already planned and you can establish baselines before it starts. If a Windows 11 migration or hardware refresh is on the roadmap, get Nexthink in place early enough to collect pre-migration baselines: the post-migration comparison is where the program proves its value.
Continue
Each use case above requires dashboards to track progress, Flow workflows for automated remediation, and Amplify to surface findings inside your ITSM tool. These guides cover the platform capabilities you'll need to operationalize what you've planned.
Ready to Start?
We've implemented Nexthink programs across enterprise environments and know where the complexity lives in each use case. If you're planning a deployment or trying to get more value from an existing platform, we can help you move faster and avoid the implementation patterns that consistently delay ROI.
Use case descriptions reflect practitioner experience and Nexthink platform documentation. Specific ROI figures vary by environment and deployment maturity. View full references →